Upgrade to a More Energy-Efficient Home or Business with Government-Supported Energy Solutions
Improve your property's energy efficiency with the Victorian Government's long-standing initiative — helping households and businesses adopt approved energy-efficient technologies through accredited providers.
Rather than offering direct cash rebates, the program helps reduce the upfront cost of eligible upgrades by creating discounts through the Victorian Energy Efficiency Certificate (VEEC) scheme.
At Samsun Energy, we help customers understand the program, determine eligibility, recommend suitable energy-efficient solutions, and manage the process from consultation through to installation and compliance.
Smarter Energy for a More Efficient Victoria
Energy efficiency is no longer simply about reducing electricity bills — it's about creating homes and workplaces that use energy more intelligently.
Across Victoria, households are using more electricity than ever before. Reverse cycle heating and cooling, electric vehicles, home offices, smart appliances, and modern lifestyles have all contributed to growing energy demand. At the same time, businesses continue to look for practical ways to improve operational efficiency while reducing ongoing operating costs.
The Victorian Energy Upgrades Program was introduced to encourage the adoption of modern energy-efficient technologies that help reduce energy consumption and lower greenhouse gas emissions across the state.
At Samsun Energy, we believe energy efficiency should be viewed as part of a broader strategy — not simply as an individual upgrade. Every property is different, which is why we take the time to understand your needs before recommending solutions that align with your home, business, and future plans.
Learn more about the VEU Program →Growing Energy Demand
Households are using more electricity than ever before, creating a need for smarter energy solutions.
Lower Emissions
The program supports Victoria's long-term emissions reduction objectives through energy-efficient technology adoption.
Business & Home Solutions
From ageing hot water systems to inefficient heating and cooling, the program supports upgrades across all property types.
What Is the Victorian Energy Upgrades (VEU) Program?
The Victorian Energy Upgrades (VEU) Program is a Victorian Government initiative that helps eligible households and businesses improve energy efficiency by supporting the installation of approved products and services through accredited providers.
Administered by the Essential Services Commission (ESC) under the Victorian Energy Efficiency Target Act 2007, the program has been operating since 2009 and continues to play an important role in helping Victoria achieve its energy efficiency and emissions reduction objectives.
Instead of offering a one-size-fits-all rebate, the program supports a wide range of eligible upgrade activities. Depending on the product, property type, and current program rules, eligible customers may receive a discount on approved upgrades delivered by accredited providers.
How the VEU Program Works
The program operates through accredited providers who assess eligible upgrade activities, arrange compliant installations, and complete the required documentation.
We discuss your property, energy usage, and goals.
We review property type, existing equipment, and current program requirements.
We recommend systems based on performance, reliability, and efficiency.
Experienced installers complete the work with quality and safety in mind.
We assist with the required documentation for program compliance.
We continue supporting customers with guidance and warranty assistance.
Understanding Victorian Energy Efficiency Certificates (VEECs)
One of the most commonly misunderstood parts of the program — VEECs are not something homeowners or businesses need to buy, sell, or manage themselves.
What Is a VEEC?
A certificate representing a quantified reduction in greenhouse gas emissions from an approved energy-efficiency activity.
For Homeowners
Lower upfront upgrade costs, improved efficiency, reduced ongoing energy consumption, and access to modern technologies.
For Businesses
Lower operating costs, improved building efficiency, support for sustainability initiatives, and better long-term energy performance.
For Victoria
Reduced greenhouse gas emissions, improved statewide energy efficiency, lower overall electricity demand, and progress toward long-term environmental objectives.
No. Customers generally do not create or trade VEECs themselves. Where an eligible activity is completed under the program, the accredited provider manages the required documentation and certificate process in accordance with program rules.
Learn more about VEECs →Improving Homes and Businesses Through Smarter Technology
The program supports a range of approved activities that improve energy efficiency. Eligible activities may change over time as technologies evolve and program requirements are updated.
Residential Energy Upgrades
Replacing older equipment with newer, energy-efficient alternatives can help reduce energy consumption while improving comfort and day-to-day performance.
Energy-efficient hot water solutions that use significantly less electricity than conventional electric storage systems.
Learn More →Modern reverse cycle air conditioners provide efficient heating and cooling from a single system with improved comfort and lower operating costs.
Learn More →Commercial Energy Upgrades
Energy costs represent one of the largest ongoing operating expenses for many businesses. Improving building efficiency through approved energy-saving technologies can contribute to lower operating costs while supporting broader sustainability objectives.
Depending on eligibility and current program activities, businesses may benefit from approved energy-efficiency upgrades designed to improve long-term operational performance.
Explore commercial upgrades →Better Performance Today. Long-Term Value for Tomorrow.
Investing in energy-efficient technology isn't just about reducing energy consumption — it's about creating a property that performs better every day.
Lower Energy Consumption
Modern appliances and systems are generally designed to use less energy while maintaining or improving performance.
Reduced Running Costs
Using less energy often translates into lower ongoing operating costs, helping improve long-term cost efficiency.
Improved Comfort
Modern heating, cooling, and hot water technologies provide more consistent performance while improving everyday comfort for occupants.
Modern Technology
Smart controls, Wi-Fi connectivity, programmable operation, and improved energy management help customers better understand and manage their energy use.
Environmental Benefits
Reducing energy consumption also contributes to lower greenhouse gas emissions, supporting a cleaner and more sustainable future.
Long-Term Value
Quality energy-efficient products are designed to provide reliable performance over many years, making them a worthwhile long-term investment.
Who May Be Eligible?
Eligibility under the Victorian Energy Upgrades (VEU) Program depends on a range of factors, including the type of property, the existing equipment being replaced, the upgrade activity, and the current program requirements.
Because eligibility criteria and approved activities can change over time, it's important to have your property assessed before making any purchasing decisions.
Owner-occupied homes, existing residential properties, houses, townhouses, and some apartments.
Offices, warehouses, retail, hospitality, medical centres, schools, industrial facilities, and community organisations.
Depending on the upgrade activity and eligibility requirements, landlords may also be able to access the program.
New homes, renovations, and property development projects may also be eligible subject to current program rules.
Need Help Determining Eligibility?
Our team can help you understand:
- Whether your property may qualify
- Which upgrade activities are currently available
- What documentation may be required
- The next steps in the assessment process
A personalised assessment provides the most accurate information for your individual circumstances.
Your Trusted Partner for Energy-Efficient Upgrades Across Victoria
Choosing an energy efficiency provider is about working with a team that understands your property's needs, explains your options clearly, and delivers quality workmanship backed by professional support.
Tailored Energy Solutions
No two properties are the same. We take the time to understand your circumstances before recommending solutions.
Professional Advice
Practical recommendations based on your energy requirements, property suitability, and long-term operating efficiency.
Quality Products
Partners with recognised manufacturers known for reliability, efficiency, and long-term performance in Australian conditions.
Professional Installation
Careful planning, attention to detail, safe work practices, and compliance with Australian Standards.
End-to-End Project Management
From consultation to installation and compliance documentation — one dedicated team throughout.
Ongoing Support
Our relationship doesn't end after installation — we're here for product guidance, warranty assistance, and future upgrade planning.
Victoria-Wide Service
Proudly supporting residential and commercial customers throughout Melbourne and regional Victoria.
Compliance-Focused Process
We follow recognised industry standards and assist with the documentation required under applicable program requirements.
Explore More VEU Resources
Continue learning about the Victorian Energy Upgrades Program and how Samsun Energy can help you improve energy efficiency.
Supporting Customers Across Victoria
Melbourne Metropolitan
Regional Victoria
If your suburb isn't listed, contact us — we may still service your area.
Frequently Asked Questions
Everything you need to know about the Victorian Energy Upgrades (VEU) Program.
Speak With an ExpertWhat is the Victorian Energy Upgrades (VEU) Program?
A Victorian Government initiative that encourages eligible households and businesses to adopt approved energy-efficient products and services through accredited providers.
Who administers the VEU Program?
The program is administered by the Essential Services Commission (ESC) under Victorian legislation.
Is the VEU Program available across Victoria?
Yes. The program operates across Victoria, subject to current program rules and eligibility requirements.
What is a VEEC?
A Victorian Energy Efficiency Certificate represents a quantified reduction in greenhouse gas emissions achieved through an eligible energy-efficiency activity completed under the program.
Do I need to apply for VEECs myself?
No. Customers do not create or trade VEECs. Accredited providers manage the certificate process where applicable.
Can businesses participate in the program?
Yes. Commercial properties may also be eligible for approved energy-efficiency upgrades.
Ready to Improve Your Property's Energy Efficiency?
Speak with the Samsun Energy team today. We'll guide you through the Victorian Energy Upgrades (VEU) Program, explain the available options, and help you determine the most suitable upgrade for your property.
Samsun Energy proudly provides professional energy-efficiency solutions to residential and commercial customers throughout Melbourne and regional Victoria. Our services include guidance on the Victorian Energy Upgrades (VEU) Program, energy-efficient heat pump hot water systems, reverse cycle air conditioning, residential and commercial energy solutions, solar systems, battery storage, EV charging, and other approved energy technologies. By combining experienced advice, quality products, professional installation, and ongoing customer support, we help Victorian property owners improve energy performance while planning for a more sustainable future.
